posted Thursday, 30 October 2003
if you have a reason to be bitchy, i have every reason to be bitchy too, you know. i've been through a lot of shit here in LTO but you are the last straw...
people reading my blog are now familiar with what i've gone through. yesterday was the culmination of every moment i've wasted there.
i had been waiting for the release of my receipt (which was supposedly released at the moment i paid the fees two days ago, right?) for a couple of hours yesterday afternoon. the smelly and rowdy mob is now getting pissed off with the license division as they were like turtles on a marathon. some had been trying to get their license since monday. i was not waiting for my license (i figured that it would be impossible due to the volume of angry people). i merely wanted to get my receipt, for goodness' sake!
anyway, we (the mob) had to get closer to the window (window i) because we couldn't hear our names being called as there was no microphone or megaphone plus we are separated from the clerks by a big thick glass wall. shouting our names was futile.
i was asking (rather begging for) my receipt so at least i have some proof that i've already paid and i can claim my license in the future (when will that be, i don't know). gaddamit! i was begging for my receipt and they couldn't give that damned paper. the chances of it being lost again there is 99.99%, considering the incompetence of that agency. i've been haunting the premises for 4 days now and i don't have any intention of prolonging it. it's bad enough that i've been missing from our office for a couple of days in a row.
to make a long narration short, this bitch shouted as us, "Lumayo kayo diyan at kung hindi kayo umupo, hindi ko ipo-process lisensya nyo!!!"
that got me. that bitch! where would we sit, aber? in the first place, she shouldn't have shouted at us (in a most offensive way) like we were dogs being driven away. second, we couldn't hear them so we needed to get closer. third, humanity wouldn't be swarming there had their service been at least 10 kph. people who have paid days ago --- or months ago --- wouldn't be crowding there everyday.
"OK! Fine!" i said loudly. then she shouted expletives and threats at me. i was so incensed!!! out of anger i went to their door and cried to a kind-looking old man (a licensing staff too) and was towering over his table and said, "Manong, hindi ako sinisigawan. hindi dapat ako sinisigawan! i've been here since friday and i wouldn't be here in this situation had the LTO taken good care of its records! hindi ako sinisigawan nang ganon lang!" found myself crying out of anger and frustration. didn't care if i made a scene.
the kind man got my name and went inside another room and --- voila! there was my receipt AND id card! the old man said, "pasensya ka na sa asal ng mga tao doon ha...". i was overcome with gratitude. finally it was over.
but then, why was i spending days and hours there when in 5 minutes i can get everything? why are the people at that window giving us a hard time and made the people come back everyday for months? found out from somebody that LTO employees' tactic was they will make you so frustrated that you will be forced to slip money into their eager hands.
i was so angry (still am) that i went to the LTO main building and asked the people at the help desk where their complaints center was. they asked why. "eh ang babastos ng mga tao sa licensing sa north!" they told me to go to the assistant secretary's office. now they're going to taste hell!
i was able to talk to somebody there, their lawyer, as i was guided to the legal section. i related everything and he made notes. he then called up the head of the licensing division and related to him/her what the problem was. the lawyer assured me that they would sound the alarm on the licensing division and i could file a formal complaint against the erring employees of that damned division. hell i will! i was so angry that i told him that i would be filing a complaint also at the office of the president through the office of rigoberto tiglao.
when i came downstairs, the people at the help desk asked me if everything was ok. gave a thumbs-up sign. they said, "tama yan miss. dapat turuan ng leksyon yung mga lintek na yun dun!"
called up my sister (potpot and ros you know who that is) and related it to her. she said that i should file a formal complaint immediately and she would personally follow it up with her boss.
it's not that i'm throwing my weight around. for days i've been holding my temper and been sweet in dealing with people and i've only been reklamador in my blog. but yesterday my patience snapped and i was nearing hysteria.
now am contemplating if i would still want to go through all this administrative complaint. as my bf said it would be a bloody battle.
say what? (7)
if you have a reason to be bitchy, i have every reason to be bitchy too, you know. i've been through a lot of shit here in LTO but you are the last straw...
people reading my blog are now familiar with what i've gone through. yesterday was the culmination of every moment i've wasted there.
i had been waiting for the release of my receipt (which was supposedly released at the moment i paid the fees two days ago, right?) for a couple of hours yesterday afternoon. the smelly and rowdy mob is now getting pissed off with the license division as they were like turtles on a marathon. some had been trying to get their license since monday. i was not waiting for my license (i figured that it would be impossible due to the volume of angry people). i merely wanted to get my receipt, for goodness' sake!
anyway, we (the mob) had to get closer to the window (window i) because we couldn't hear our names being called as there was no microphone or megaphone plus we are separated from the clerks by a big thick glass wall. shouting our names was futile.
i was asking (rather begging for) my receipt so at least i have some proof that i've already paid and i can claim my license in the future (when will that be, i don't know). gaddamit! i was begging for my receipt and they couldn't give that damned paper. the chances of it being lost again there is 99.99%, considering the incompetence of that agency. i've been haunting the premises for 4 days now and i don't have any intention of prolonging it. it's bad enough that i've been missing from our office for a couple of days in a row.
to make a long narration short, this bitch shouted as us, "Lumayo kayo diyan at kung hindi kayo umupo, hindi ko ipo-process lisensya nyo!!!"
that got me. that bitch! where would we sit, aber? in the first place, she shouldn't have shouted at us (in a most offensive way) like we were dogs being driven away. second, we couldn't hear them so we needed to get closer. third, humanity wouldn't be swarming there had their service been at least 10 kph. people who have paid days ago --- or months ago --- wouldn't be crowding there everyday.
"OK! Fine!" i said loudly. then she shouted expletives and threats at me. i was so incensed!!! out of anger i went to their door and cried to a kind-looking old man (a licensing staff too) and was towering over his table and said, "Manong, hindi ako sinisigawan. hindi dapat ako sinisigawan! i've been here since friday and i wouldn't be here in this situation had the LTO taken good care of its records! hindi ako sinisigawan nang ganon lang!" found myself crying out of anger and frustration. didn't care if i made a scene.
the kind man got my name and went inside another room and --- voila! there was my receipt AND id card! the old man said, "pasensya ka na sa asal ng mga tao doon ha...". i was overcome with gratitude. finally it was over.
but then, why was i spending days and hours there when in 5 minutes i can get everything? why are the people at that window giving us a hard time and made the people come back everyday for months? found out from somebody that LTO employees' tactic was they will make you so frustrated that you will be forced to slip money into their eager hands.
i was so angry (still am) that i went to the LTO main building and asked the people at the help desk where their complaints center was. they asked why. "eh ang babastos ng mga tao sa licensing sa north!" they told me to go to the assistant secretary's office. now they're going to taste hell!
i was able to talk to somebody there, their lawyer, as i was guided to the legal section. i related everything and he made notes. he then called up the head of the licensing division and related to him/her what the problem was. the lawyer assured me that they would sound the alarm on the licensing division and i could file a formal complaint against the erring employees of that damned division. hell i will! i was so angry that i told him that i would be filing a complaint also at the office of the president through the office of rigoberto tiglao.
when i came downstairs, the people at the help desk asked me if everything was ok. gave a thumbs-up sign. they said, "tama yan miss. dapat turuan ng leksyon yung mga lintek na yun dun!"
called up my sister (potpot and ros you know who that is) and related it to her. she said that i should file a formal complaint immediately and she would personally follow it up with her boss.
it's not that i'm throwing my weight around. for days i've been holding my temper and been sweet in dealing with people and i've only been reklamador in my blog. but yesterday my patience snapped and i was nearing hysteria.
now am contemplating if i would still want to go through all this administrative complaint. as my bf said it would be a bloody battle.
say what? (7)
2. @pie@ left...
3. a reader left...
3. a reader left...
Thursday, 30 October 2003 3:28 pm
go ahead, luthien. they should know that there are some people who will not just sit down and take crap from them. patay na naman ang LTO mwehehehehehehe
potpot from potatoland
go ahead, luthien. they should know that there are some people who will not just sit down and take crap from them. patay na naman ang LTO mwehehehehehehepotpot from potatoland
4. a reader left...
Thursday, 30 October 2003 7:39 pm
go luthien! like i've said, have the whole saga published.
ros
go luthien! like i've said, have the whole saga published.ros
5. a reader left...
Thursday, 11 December 2003 9:42 pm
I was horrified reading your experience. Makes me feel totally amazed that I was able to renew my license from start to finish in less than an hour, complete with ID card (this was two weeks ago). If they've cleaned up their act because of your complaint, I owe you a million thanks! :)
MD
I was horrified reading your experience. Makes me feel totally amazed that I was able to renew my license from start to finish in less than an hour, complete with ID card (this was two weeks ago). If they've cleaned up their act because of your complaint, I owe you a million thanks! :)MD
6. Victor left...
Saturday, 29 October 2005 4:21 am :: http://www.bikoy.net/
haha. ngayon ko lang nabasa yung LTO Drama series mo. I figured mas efficient na sana sila ngayon because they're bragging some ISO certification something there at LTO main office. Sana...
haha. ngayon ko lang nabasa yung LTO Drama series mo. I figured mas efficient na sana sila ngayon because they're bragging some ISO certification something there at LTO main office. Sana... 7. Tomas De Aquino left...
Saturday, 19 November 2005 9:08 am :: http://www.tomasdeaquino.com
Girl, magkapera lang ako, gagawa ako ng isang website dedicated sa iyo ... "ireklamomo.com" abangan mo yan !!!! wag lang akong maunahan ng mga kupal sa tabi tabi .. :P
Girl, magkapera lang ako, gagawa ako ng isang website dedicated sa iyo ... "ireklamomo.com" abangan mo yan !!!! wag lang akong maunahan ng mga kupal sa tabi tabi .. :P 
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